Customer Portal

Overview

The customer portal will allow you to view and update information pertaining to your household, such as viewing your student’s grades and progress, tuition information, and more.
Families who fully withdraw from Enlightium Academy will no longer have access to the customer portal. However, if a student account is only deactivated—for example, due to a financial hold—families will continue to have access to the portal, with the exception of certain records such as Progress reports.
Click here for a YouTube playlist on how to use the customer portal.

To access your customer portal, you must have a student currently enrolled at Enlightium Academy and you must have an active account with the Enlightium Parents app.
On the app, navigate to the main menu and select “Customer Portal”.
1. To ensure easy access to the Customer Portal, please make sure you are logged into the Enlightium Parents app with the appropriate email address. Typically, this would be the primary or secondary email addresses you provided when initially enrolling (and not any alternate email addresses).
Follow the instructions on the screen to sign in.

Students Tab
- See information pertaining to your student, such as:
  - Their grade level for a given school year
  - Their account’s username
  - Which program they are in (e.g., the Online Program)
  - Which package they are in (e.g., the Silver Package)
- Reset their Ignitia account’s password.
- If your student is newly enrolled, you’ll see a tracker showing where they are in the admissions process.
- A countdown timer, letting you and your student see how many days remain:
  - Until the end of the first semester
  - Until the end of the school year
Progress Tab
- See information pertaining to your student, such as:
- Their grades
- Their progress in their courses
Payments Tab
- See tuition and fees information for that school year, including:
  - An overview of tuition and fees
  - Previous payments
  - A link to update a payment method if needed
- Use the “Pay Now” button to:
  - Make an early charge on any future payment (next week, next month, or at the end of the school year)
  - Catch up on a missed payment
  - Allow an extended family member or someone else to assist with a one-time tuition payment by entering new card information to be used only for that payment
Forms Tab
- Gives you immediate access to common forms, such as the offline elective form, the absence form, and the yearbook order form.